Contact information 

Vetro
Prøvestensbroen 3A, st. tv. 
2300 Copenhagen S
 
E-mail: hello@vetro.dk
Tel: +45 2883 8200
 
CVR no. 40053166
 

Payment

At our warehouse you can pay with MobilePay, instant bank transfer or cash payment.
 
If you pay online via our webshop vetro.dk, you can pay with MobilePay, Apple Pay, PayPal, Visa/Dankort, Maestro or Mastercard. Payment is charged when your order is dispatched. 
 
At Vetro you are always guaranteed secure payment. Our payment gateway is managed and supported by Pensopay, which ensures stability and encrypted payment. The data you submit in connection with a purchase with a payment card is encrypted, and only Pensopay can access that information. We do not store your card details and cannot charge amounts beyond what you have approved at your purchase. This is also the reason why you must accept our terms and conditions before purchase.
 

Order confirmation 

After completing your purchase, we send an email confirming your order. As soon as your order is packed, you will receive an email from Vetro with all necessary information so you can follow it via a tracking number from the package leaving us until you have it in your hands. 

Shipping prices

Free shipping on all orders.
If you reside in Denmark/Europe your order is shipped with Postnord and international orders are shipped with Postnord or UPS. You will receive a tracking link when we have packed your order. 

Delivery time 

At Vetro we pack your order as quickly as we can, so you should, all things being well, receive your goods within 1-3 business days. However, you should be aware that in case of delays with suppliers, carriers or during sales there may be longer delivery times. As soon as we have packed your order, you will receive a track and trace number so you can follow your package.

For delivery to non-bridge-connected islands, expect extended delivery time.

For pickup at a parcel shop it is your responsibility as the customer to collect your order within the stated deadlines. If the order is not collected within the deadline, it will automatically be returned to Vetro. In this case you will be charged an amount corresponding to the costs associated with the return shipment (DKK 49). This also applies in connection with reshipment of your order or when canceling your purchase. Please note that you cannot cancel a purchase by simply failing to collect your package at the chosen pickup location.
Please note that Vetro does not cover import duties or other taxes for shipments to areas outside the EU. 

Denmark – Standard delivery time 1-3 business days
Europe – Standard delivery time 2-5 business days
Rest of the world - Standard delivery time 3-6 business days

Right of withdrawal

At Vetro we offer unique objects and all purchases directly from our warehouse are not taken back. 

If you shop online and are resident in the EU, you have the option to return within up to 14 days from when you have received the order. Before returning you must inform us by e-mail hello@vetro.dk.

You cannot withdraw by merely refusing to accept the item without at the same time giving us clear notice of this. 

Return address
Vetro
Prøvestensbroen 3, st. tv. 
2300 Copenhagen S
Denmark 
 
You must return the order directly to our warehouse; we do not accept packages sent to parcel shops or similar. We recommend that you use a trackable and insured delivery method.

Please note that you are responsible for the condition of the item and bear the risk for the item from when it is delivered to you until it is delivered back to Vetro. All goods must be returned in the same condition as they were dispatched. Original shipping costs and return costs will not be refunded.

You are always welcome to contact us at hello@vetro.dk. 

Transport damage
When you receive your order, we ask you to unpack it immediately and contact us (within 24 hours) if the item has been damaged during transport. You must attach pictures of the damaged item, the shipping label and the packaging (this is very important and it is your responsibility to include pictures; if pictures are omitted we cannot pay your claim).

Refund
We will inform you when we have received and processed your return, and we will then inform you whether your return is accepted or not. If approved, you will be automatically refunded using the same method you paid. Please note that it may also take a few days for your bank/credit card provider to process the refund.

Uncollected packages
Packages that have not been collected from either the carrier or from our warehouse will only be treated as a return if you have specifically informed us of this. Shipping and return costs will not be refunded. If there are additional costs associated with uncollected returns they will be charged to the buyer.

Reservations

Vetro reserves the right for any errors, price changes and sold-out items.
 

Right to complain (warranty)

When you shop as a consumer you have a warranty right for 24 months. If your complaint is justified, it means that Vetro is obliged to repair or replace with an equivalent item, refund the money or give a price reduction. This depends on the specific situation if there are defects that occurred no later than 24 months after your purchase. However, you cannot complain about an item that has not been used correctly. You must complain within a "reasonable time" after you discovered the defect. If you complain within two months after the defect was discovered, the complaint will always be timely.

Complaint options

If you wish to complain about an item purchased from Vetro you must contact:Nævnenes Hus
Toldboden 2
8800 Viborg
See more at https://naevneneshus.dk/

Cookies

We use cookies on the website to keep track of the items in your shopping cart as well as when you shop with us.

 
Newsletter

If you sign up for our newsletter, you will receive monthly emails with home inspiration, news and notice of sales etc. If you no longer wish to receive emails from us, you can unsubscribe at any time.