Delivery
At Vetro we work with handmade glass, and we know how important it is that your lamp arrives safely. Therefore, we pack all orders with great care in specially designed, shock-absorbing packaging tested for transporting glass. Each shipment is handled manually to ensure your lamp arrives in perfect condition.
Shipping & Delivery
We ship all orders with PostNord or UPS, always with tracking. As soon as your order is packed and dispatched, you will receive an email with tracking details so you can follow the package every step of the way.
We dispatch orders within 1–2 business days, and the expected delivery time is typically 2–5 business days, depending on the delivery address and shipping method.
Shipping rates
We offer free shipping on all orders, including international orders.
VAT & customs
• All orders within the EU are delivered including VAT.
• Orders to the United Kingdom, Norway and Switzerland are delivered with customs and import fees included in the price.
• For deliveries to countries outside the EU, orders are shipped without Danish VAT (25%).
Customers should expect any customs and import fees charged by local authorities.
Responsibility for the shipment
We take full responsibility for the shipment until your order has been delivered safely to you.
Please open the package within 24 hours of receipt and contact us as soon as possible if you discover any damage during transport. That way we can assist you as quickly and effectively as possible.
Important upon receipt
Unfortunately, we do not accept returns simply by refusing to accept the package. Any shipping costs and other fees associated with a non-received delivery will, in such cases, be charged to the buyer.
Delivery to parcel shop or home
We offer free shipping to a parcel shop as standard on all orders where this delivery option is available.
If you prefer delivery directly to your address, home delivery can be selected for an additional fee at checkout.
You will receive notification directly from the carrier when your package is ready for collection, or when home delivery is on its way.
Questions or problems with delivery?
If your package is delayed, items are missing, or it has been damaged during transit, you are always welcome to contact us at hello@vetro.dk — we're ready to help.
