Privacy Policy
Terms and Conditions
You can shop with confidence. Here you will find all relevant information.
Contact Information
Vetro
Prøvestensbroen 3A, ground floor, left
2300 Copenhagen S
E-mail: hello@vetro.dk
Phone: +45 2495 3347
CVR no.: 40053166
Payment
In our showroom you can pay with MobilePay, instant bank transfer or cash.
On vetro.dk you can pay with MobilePay, Apple Pay, PayPal, Visa/Dankort, Maestro and Mastercard. The amount will only be charged when your order is dispatched.
All payments are securely processed via Shopify, which ensures encrypted handling of your card details. Vetro does not have access to your card data and can never charge a higher amount than the one you approved at purchase.
Order Confirmation
After you complete your purchase, you will receive an order confirmation by email. When your order is dispatched, we will send you another email with tracking information so you can follow the package all the way.
Shipping and delivery
We offer free shipping on all orders.
Orders within Denmark and Europe are shipped with PostNord. International orders are shipped with PostNord or UPS. You will always receive a tracking link when your order has been packed.
Delivery time:
Denmark: 1–3 business days
Europe: 2–5 business days
Rest of the world: 3–10 business days
For deliveries to islands not connected by bridge, delivery time may be longer.
During sales, busy periods, or delays with suppliers and carriers, delivery times may be longer.
Pickup and uncollected packages
For delivery to a parcel shop, it is your responsibility to collect the package within the specified deadline.
If the package is not collected, it will be returned to Vetro, and a fee of 49 DKK will be charged for return shipping. This also applies to reshipment or cancellation.
You cannot cancel your purchase simply by failing to collect your package.
Right of withdrawal and returns
As we offer unique items, purchases made directly in the showroom cannot be returned.
For online purchases within the EU, you have a 14-day right of withdrawal from the day you receive your order. If you wish to return an item, you must first contact us at hello@vetro.dk.
Returns must be sent to:
Vetro
Prøvestensbroen 3A, ground floor, left
2300 Copenhagen S
Denmark
We do not accept packages sent to parcel shops.
You are responsible for the item from receipt until it is returned, and it must be returned in the same condition as received. We recommend that you use insured and trackable shipping.
Shipping and return costs are not refundable.
Damage during transport
Unpack your order immediately upon receipt.
If the item is damaged, you must contact us within 24 hours at hello@vetro.dk and attach photos of:
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The product
-
The packaging
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The shipping label
Lack of documentation may mean that we cannot process your case.
Refunds
Once we have received and processed your return, we will notify you. If the return is approved, the amount will be refunded to the same payment method used for the purchase.
Please note that it may take a few days for the amount to appear in your account.
Uncollected returns
Returns are only processed if you have informed us in advance.
Shipping and return costs are not refunded. Any additional costs related to uncollected packages will be charged to the buyer.
Warranty and complaints
As a consumer, you have a 24-month right to make a complaint.
In case of a justified complaint, the item may be repaired, replaced, refunded, or have its price reduced depending on the situation.
Complaints must be made within a reasonable time – no later than 2 months after the defect was discovered.
Reservations
We reserve the right for errors, price changes and sold-out items.
Complaints
If you wish to complain about a purchase, you can contact:
Nævnenes Hus
Toldboden 2
8800 Viborg
https://naevneneshus.dk/
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